RD11 - Wholesale One Hole Ski Balaclava
Details
This blank woven ski balaclava provides ultimate protection for your face, neck, and head. It is a must-have for fall and winter.
High-quality Material: 92%Polyester&8%Spandex, comfortable, light, and elastic.
Head circumference: OSFA
Features: Keep warm, sun block, UV protection, windproof, dustproof. It keeps your face warm and dry enough to be worn all day with great comfort.
Multifunctional: The ski balaclava is suitable for outdoor sports, outdoor work, cycling, skiing, skating, motorcycle, mountaineering, etc. It can be used with goggles, helmets, eyes, etc.
Various options available: Our balaclavas feature a minimalist and unisex design, suitable for both men and women. There are 16 colors to choose from.
Fast Shipping
We provide a range of shipping options tailored to your needs:
U.S. Mainland (Hats in U.S. Warehouse)
- FedEx, UPS: 3–7 business days
- USPS: 5–10 business days
U.S. Mainland (Hats in China Warehouse):
- By Air: 10–15 business days
International:
- Express Shipping (UPS, FedEx): 5–7 business days
Processing Times:
- Blank Hats: 2 business days
- Custom Logo Hats: Approximately 15 business days
Return Policy
We accept returns for defective or incorrect items. Please contact us within 7 days of receiving your order to request a return. Custom items are generally not eligible for return unless there is a manufacturing error.
Eligibility for Replacement or Refund
- The item must be unused and in its original condition as received to qualify for a return.
- Returns will only be accepted with a valid order number.
- Refunds must be linked to an associated order number.
- Claims for shortages or damages must be made within 3 days of receipt. Ensure you check all blank product shipments for accuracy before decorating the items.
If you do not receive the goods or have concerns about the product, you must submit a request within 20 days of shipment. Returns for orders older than 20 days will not be accepted (From the time of the order)
Non-Refundable Situations
Refunds are not available for the following cases:
- Non-product quality issues, such as color discrepancies due to screen displays.
- Decorated, washed, or worn items.
- Items returned without original packaging, tags, or stickers. For quality inspection, you may open one cap.
- Sale items and final sale items.
- Sample orders (any order of fewer than 5 pieces).
- Orders not delivered due to third-party service issues, such as wrong address, unless the Guaranteed Delivery Service was purchased.
Return Fees
- Consumer Responsibility: If the return is due to personal reasons (e.g., changing the product or color or subjective preferences), the consumer is responsible for the shipping fees, which vary depending on the courier.
- Company Responsibility: If the return is due to damage caused by us, the consumer will not bear the shipping fees.
Return Process
- If you believe you received a defective product, email support@foremostcaps.com with "Claim" and your order number in the subject line. Provide a brief description of the defect and include pictures of the product.
- Attach proof of purchase, such as a receipt or order confirmation.
- Wait for confirmation before sending the product back. All returned items must include their original packaging, tags, and stickers, and be in new condition.
- Approved refunds or replacements will be processed within 2–3 working days, and you will receive a notification via email.
Return Addresses:
- For US Warehouse products:
HYELA
15771 Terminal Court, Chino, CA 91708, USA
Phone: 909-364-2351 | Contact: Vince zhou/JIM
Email: support@foremostcaps.com -
For Overseas products:
-
Allen Wang, 86 15312609161 Email: support@foremostcaps.com
#11 GuoQiang Road, QinZao Street, Nantong City, Jiangsu Province, China, 226011
Order Cancellation or Editing
To cancel or edit an order, contact support@foremostcaps.com.
- You can cancel or edit the order without fees before the product ships.
- Once shipped, cancellations or changes (e.g., to the product or color) are not allowed.
Refund Process
- After receiving and inspecting the returned item, we will notify you by email regarding the approval or denial of your refund.
- Approved refunds will be processed and automatically applied to your original payment method within 7 days. If the refund does not appear, contact your bank or our support team for assistance.
Guaranteed Delivery Service Policy
For customers who have purchased the Guaranteed Delivery Service (applicable only to the United States and Canada), claims for delayed, damaged, or lost goods must follow the steps outlined below.
Claim Rules
1. Package Delay:
- For U.S. warehouse shipments: Submit a claim 10 days after the order is shipped.
- For international shipments: Submit a claim 30 days after the order is shipped, but no later than 90 days after the purchase date.
2. Package Loss:
- Submit a claim no later than 90 days after the purchase date.
- For porch loss (where the carrier shows the package as delivered but you did not receive it), submit a claim within 7 days of the carrier’s confirmation of delivery.
3. Package Damage:
- Submit a claim within 7 days of the carrier’s confirmation of delivery.
Required Claim Information
1. Goods Damage:
Prepare and submit:
- Photos of the outer packaging.
- Photos of the inner packaging.
- Photos showing the damaged parts of the product.
2. Goods Loss:
- If the carrier confirms the package is lost: No additional proof is required; you can file a claim directly.
- If the carrier shows the package as delivered (porch loss): Provide one of the following:
- Police report.
- On-site video evidence.
- Proof of loss issued by the carrier.
- Documentation from other qualified personnel.
For orders below a certain value threshold (historically determined by the platform), Seel Worry-Free Compensation applies. In such cases, customers are not required to submit proof for porch loss claims.
3. Product Delay:
No supporting documents are required; Seel will determine eligibility for compensation automatically based on the carrier’s tracking information.
How to Submit a Claim
1. Email:
Customers who purchase insurance will receive an email from the insurance provider, including a claim link and detailed terms and conditions.
2. Order Details Page:
For orders with the transportation guarantee, a claim link will appear on the order details page, redirecting to the Seel Claim Center.
3. Seel Claim Center Website:
Visit the claim center to submit and manage your claim directly.
Payment Methods
- PayPal: Supports multiple currencies with immediate payment.
- Venmo: Supports USD with immediate payment.
- Direct Deposit (ACH): Available for U.S. bank accounts in USD, typically processed within 1–3 business days.
- Tremendous: Compensation issued as a virtual Visa credit card.
Eco-friendly Package
We use recycled packaging bags and recyclable cardboard boxes to promote sustainability, conserve resources, and cut waste—reflecting our commitment to environmental responsibility.
GALLERY
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How to Customize
- STEP 1 Select Hat And Style
- STEP 2 Design And Customize
- STEP 3 Finalize Quanitity In Cart
Custom Guide
Secondly, according to logo shape, embroidery needs to pay attention to the following 4 points:
1. The height of the embroidery pattern cannot exceed 8cm.
2. The thickness of the letters of the embroidered electronic manuscript should not be less than 0.4 cm. Too thin will cause the letters to be blurred and affect their appearance.
3. The embroidery position of the front panel should be at least 1.8 cm above the visor
4. The embroidery colors do not exceed 5 colors, otherwise will contrast.
Last, according to your budget, printing is relatively cheap, embroidery is moderate, and patching is the most expensive. Also, logo size will determine the price; our customer consultants will choose the appropriate technique for you according to your budget.
-
How to Customize
-
Custom Guide
- STEP 1 Select Hat And Style
- STEP 2 Design And Customize
- STEP 3 Finalize Quanitity In Cart
Secondly, according to logo shape, embroidery needs to pay attention to the following 4 points:
1. The height of the embroidery pattern cannot exceed 8cm.
2. The thickness of the letters of the embroidered electronic manuscript should not be less than 0.4 cm. Too thin will cause the letters to be blurred and affect their appearance.
3. The embroidery position of the front panel should be at least 1.8 cm above the visor
4. The embroidery colors do not exceed 5 colors, otherwise will contrast.
Last, according to your budget, printing is relatively cheap, embroidery is moderate, and patching is the most expensive. Also, logo size will determine the price; our customer consultants will choose the appropriate technique for you according to your budget.