At Foremost Hat, we encourage our customers to express their brand identity and creativity through unique custom headwear and apparel. We support reasonable creative expression while maintaining standards designed to protect intellectual property rights, prevent harmful content, and ensure efficient production.
This policy applies to all custom orders, including embroidery, printing, patches, labels, private labeling, and other personalized decoration services.
WE PLAY BY THE RULES
OUR POLICY: Foremost Hat supports creative expression while reserving the right to reject customization requests that promote hate, violence, unlawful activity, or harm toward others.
Foremost Hat must also respect the intellectual property rights of teams, leagues, players, brands, organizations, and other third parties. We therefore do not accept logos, artwork, trademarks, or designs that are known to be unauthorized, infringing, or otherwise unlawful.
Design Submission & Rights
We offer a flexible design process to suit your business needs. We accept designs submitted via email, our official contact forms, or through our online consultation chat. You may also use our Online Customizer tool to place your order directly.
By submitting your designs to us, you agree to the following terms:
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Guarantee of Rights: The customer guarantees that the provided logos and patterns do not infringe upon the intellectual property rights of any third party. You must possess ownership or express written consent for all artwork submitted.
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Assumption of Liability: In the event of copyright disputes arising from the production of customer-specified content, the customer shall assume full legal responsibility and all economic compensation (including but not limited to attorney fees, court costs, and financial losses). If Foremost Hat is subject to legal action due to a customer's unauthorized use of a trademark or design, the customer shall be solely responsible for all resulting consequences.
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Default Effectiveness: The completion of an order (including the payment of a deposit or the confirmation of a sample/draft) shall be deemed as the customer's signature and agreement to this policy.
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Processing Stance: Our company acts solely as a contract manufacturer. We are under no obligation to verify the authenticity of copyrights, and the act of production does not constitute an endorsement of the legality of the logo.
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Modification Rights: Foremost Hat reserves the right to modify or optimize designs for technical production requirements to ensure the highest quality embroidery or print.
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Promotional Usage: Foremost Hat reserves the right to use photos or digital representations of the finished customized products in our normal promotional channels (including but not limited to our website, social media, and catalogs) unless a non-disclosure agreement (NDA) is specifically requested and signed prior to production.
Based on the above customization policy, we do not accept any custom logos or designs that are unauthorized, infringing, or lack clear and legitimate intellectual property rights.
Indemnification & Hold Harmless
Customer agrees to indemnify, defend, and hold harmless Foremost Hat, its affiliates, officers, and employees from and against any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys' fees, compensation for loss of brand reputation, and financial losses) arising out of or related to:
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(a) Customer's breach of any terms or conditions of this Agreement;
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(b) Any claim that the designs, logos, or artistic materials provided by the Customer infringe upon the intellectual property rights (including, but not limited to, trademarks, copyrights, patents, or trade secrets) of a third party.
Governing Law & Jurisdiction
The validity, interpretation, and enforcement of this Agreement shall be governed by the laws of the State of California, without regard to its conflict of law principles. Any dispute, claim, or litigation arising out of or related to this Agreement or customer’s custom orders shall be submitted to the courts of competent jurisdiction in Los Angeles County, California, or resolved through arbitration as mutually agreed upon by both parties.
Production Role
Foremost Hat acts as a custom product manufacturer and decoration service provider. Acceptance or production of customer-submitted artwork does not constitute a determination or endorsement that the artwork is legally authorized for use.
Technical Adjustments
Foremost Hat reserves the right to make reasonable technical adjustments to artwork when necessary for embroidery, printing, patches, or other production processes.
These adjustments may include changes to line thickness, small details, stitch construction, sizing, or other production-related elements intended to improve manufacturability and finished-product quality.
Material differences and the nature of embroidery, printing, and other decoration methods may result in reasonable variations between digital artwork, mockups, samples, and finished products.
Custom Production & Sample Approval
Sample Review
After payment and artwork preparation, Foremost Hat may provide a digital proof, sample photo, embroidery sewout, or physical sample, depending on the order and decoration method.
The customer is responsible for carefully reviewing all applicable details, including:
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Artwork and spelling
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Logo size and proportions
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Placement
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Colors
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Decoration method
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Patch shape and border
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Embroidery appearance
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Overall design
48-Hour Approval Rule
Customers must provide approval or requested revisions within 48 hours after the sample, proof, or sample photos are provided.
If Foremost Hat does not receive approval or revision instructions within 48 hours, the sample will be considered approved by default, and the order may automatically proceed to bulk production based on the provided sample and specifications.
The production lead time will begin from the date of customer approval or the expiration of the 48-hour approval period, whichever occurs first.
After Sample Approval
Once a sample has been approved—either expressly by the customer or automatically after the 48-hour review period—the custom order is considered final and approved for production.
Custom orders cannot be canceled or modified after sample approval.
Approval confirms acceptance of the applicable artwork, dimensions, placement, colors, decoration method, and overall appearance shown in the approved sample or proof.
Cancellation Before Sample Approval
If a customer requests cancellation after customization work or sample production has begun but before final sample approval, applicable costs already incurred are non-refundable.
If cancellation is requested for personal or subjective reasons—including, but not limited to, dissatisfaction with the appearance, embroidery effect, logo size, color, placement, or personal preference—the customer will be responsible for:
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Applicable digitizing and/or setup fees; and
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A 10% cancellation/processing fee based on the order value, with a minimum charge of $10.
Costs already incurred for physical samples, custom patches, labels, special materials, private-label components, shipping, or other custom production preparation may also be non-refundable.
Changes to Custom Orders
Before final sample approval, customers may request reasonable changes to the artwork, placement, decoration method, or other customization specifications, subject to production feasibility.
A maximum of three sample rounds may be arranged. Any additional sampling beyond the third round will require an additional digitizing fee.
If the customer changes or replaces the original artwork after the initial digitizing has been completed, a new digitizing fee will apply, as the revised design must be digitized again for production.
If a requested change requires a more expensive decoration method, material, component, or production process, the customer must pay the price difference before the revised sample or production can proceed.
Changes may restart the sample approval process and affect the estimated production and delivery timeline.
After the final sample is approved, no further changes to the custom order can be accepted.
Unproducible Orders & Communication
If an order cannot be produced according to the submitted specifications, Foremost Hat will attempt to contact the customer to discuss alternative artwork, products, materials, or decoration methods.
If customer action is required and we are unable to obtain the necessary information or approval, the order may be placed on hold for up to 30 calendar days.
If no response is received within 30 calendar days, Foremost Hat may cancel the order. Any refund will be subject to deductions for applicable digitizing, sampling, setup, special materials, or other costs already incurred.
Production Lead Time & Shipping
Estimated production times for custom orders begin after sample approval, including approval by default following the 48-hour review period.
Standard production timelines may vary depending on:
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Order quantity
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Product availability
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Decoration method
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Number of decoration locations
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Custom patches or labels
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Special materials
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Sample revisions
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Seasonal production volume
Any production or dispatch date provided is an estimate unless otherwise expressly guaranteed in writing.
Once an order has shipped, please allow approximately 24–48 hours for tracking information to appear or update in the carrier's system.
Carrier transit time is separate from Foremost Hat's production lead time.