Refund policy

We priority quality and accuracy. Please review our return conditions below:

  • Defective, Incorrect, or Sizing Issues: We accept returns for defective items, incorrect shipments, or sizing-related issues (for blank products only).
  • Strict 7-Day Window: To maintain efficient wholesale operations and inventory turnover, you must contact us and initiate your return within 7 days of the delivery date. Requests made after 7 days will not be accepted.
  • Custom Orders: Custom items are Final Sale and are not eligible for return unless a manufacturing error exists that deviates from the approved digital mockup.
  • Delivery Tracking: The delivery date is strictly determined by the tracking information provided by the carrier.

Eligibility for Replacement or Refund

To qualify for a return or refund, the following criteria must be met:

  • Condition: Items must be unused, unwashed, and in their original condition with all packaging, tags, and stickers intact.
  • Sizing Returns: Returns due to sizing issues are accepted for blank products only. The items must be in resalable condition. Note: Customers are responsible for all return shipping costs for sizing-related returns.
  • Pre-Decoration Inspection: Please check all blank products for accuracy, sizing, and condition before decorating (embroidery, printing, etc.). Once an item is decorated, it is no longer eligible for return.
  • Verification: All returns and refunds must be linked to a valid order number.
  • Shortage & Damage Claims: Claims for missing items or damages must be submitted within 7 days of receipt.
  • Non-Delivery Concerns: If you do not receive your shipment or have concerns regarding the product, you must submit a request within 7 days of the estimated delivery or shipment date.

Exceptions: Refunds are not available in the following cases:

  • Color Variance: We strive to display product colors as accurately as possible. However, due to differences in monitor calibration and display settings, we cannot guarantee an exact color match between the digital image and the physical product. Please note that minor dye lot variations may occur between different production batches. This is considered a standard occurrence within the headwear industry.
  • Missing Original Packaging: Items must be returned in their original condition with all tags and stickers attached. For quality inspection purposes, customers are permitted to open one (1) individual cap per style.
  • Modified Merchandise: Any items that have been embroidered, printed, washed, or otherwise decorated are ineligible for return or refund.
  • Sale & Final Sale Items: Products purchased at a discount of 15% or greater are considered "Final Sale" and are non-refundable.
  • Sample Orders: To maintain our wholesale operation standards, sample orders (any order consisting of fewer than 5 pieces) are not eligible for return.
  • Third-Party Delivery Issues: We are not responsible for orders that fail to deliver due to customer errors (e.g., incorrect shipping address) unless the Guaranteed Delivery Service was purchased at checkout.
  • Carrier Delays & Force Majeure: We shall not be held liable for shipping delays caused by third-party carriers or Force Majeure events. These include, but are not limited to: natural disasters, public health emergencies, pandemics, governmental regulations, labor strikes, and civil unrest.

Return Fees

  • Consumer Responsibility: For returns based on personal reasons (such as changing your mind on product ,color, size, or subjective preferences), you are responsible for both original and return shipping fees, which depend on the courier. Additionally, a restocking and processing fee will be applied, calculated as the greater of 10% of the order value or a minimum of $10 USD. This fee helps cover our team's time spent on inspecting, processing, and restocking your returned items.
  • Company Responsibility: If the return is due to damage caused by us, the consumer will not bear the shipping fees.

Return Process

Please follow the steps below based on your selected service:

  • If you purchased "Seel Free Return Shipping": Please visit https://resolve.seel.com/. Enter your email address and order number to log in and initiate your return.
  • If you DID NOT purchase "Seel Free Return Shipping": Please log in to our official return portal at https://shop.foremosthat.com/apps/17TRACK/returnpage to process your request.
    • Note: For non-defective blank orders, customers are responsible for all return shipping costs.

Standardized Return & RMA (Return Merchandise Authorization) Rules

To ensure efficient processing and quality control, all returns must adhere to the following RMA procedures:

  • RMA Request Window: All return requests must be submitted within7 business days of order receipt. Upon approval, a unique RMA number will be issued.
  • Return Shipment Deadline: Authorized items must be shipped back to our facility within 7 days of the RMA issuance date.
  • RMA Expiration: An RMA number is valid for 7 days from the date of issue. If the package is not postmarked within this window, the RMA will automatically expire.
  • Expired RMA Procedure: If an RMA expires, a new return request must be submitted for re-evaluation. We do not guarantee re-approval for expired RMAs.

Mandatory Requirements

  • Photo Evidence: You are required to upload photos of the received product for all return requests.
  • Authorized Channels Only: Returns submitted through any other methods or channels will not be accepted.
    • Wait for confirmation before sending the product back. All returned items must include their original packaging, tags, and stickers, and be in new condition.
    • Approved refunds or replacements will be processed within 2–3 business days, and you will receive a notification via email.
  • Return Addresses:
    • For US Warehouse products:
    • gary, 19855 Quiroz Court, City of Industry, CA 91789 Phone: +1 (213) 398-8213
    • Email: support@foremosthat.com

Exchange Policy

We provide exchange services for different sizes or colors. All round-trip shipping costs incurred by the exchange shall be borne by the customer. .Any items obtained through an exchange are considered Final Sale and are not eligible for further return, refund, or exchange.

Refund Process

After receiving and inspecting the returned item, we will notify you by email regarding the approval or denial of your refund.

Approved refunds will be processed and automatically applied to your original payment method within 7 business days. If the refund does not appear, contact your bank or our support team for assistance.

Guaranteed Delivery Service Policy

For customers who have purchased the Guaranteed Delivery Service (applicable only to the United States and Canada), claims for delayed, damaged, or lost goods must follow the steps outlined below.

If you don't receive the goods after logistics shows delivery, file a claim with SEEL within 7 days. SEEL will not compensate claims filed after this period.

Claim Rules

1. Package Delay:

  • For U.S. warehouse shipments: Submit a claim 10 days after the order is shipped.
  • For international shipments: Submit a claim 30 days after the order is shipped, but no later than 90 days after the purchase date.

2. Package Loss:

  • Submit a claim no later than 90 days after the purchase date.
  • For porch loss (where the carrier shows the package as delivered but you did not receive it), submit a claim within 7 days of the carrier’s confirmation of delivery.

3. Package Damage:

  • Submit a claim within 7 days of the carrier’s confirmation of delivery.

Required Claim Information

1. Goods Damage:
Prepare and submit:

  • Photos of the outer packaging.
  • Photos of the inner packaging.
  • Photos showing the damaged parts of the product.

2. Goods Loss:

  • If the carrier confirms the package is lost: No additional proof is required; you can file a claim directly.
  • If the carrier shows the package as delivered (porch loss): Provide one of the following:
    • Police report.
    • On-site video evidence.
    • Proof of loss issued by the carrier.
    • Documentation from other qualified personnel.

For orders below a certain value threshold (historically determined by the platform), Seel Worry-Free Compensation applies. In such cases, customers are not required to submit proof for porch loss claims.

3. Product Delay:
No supporting documents are required; Seel will determine eligibility for compensation automatically based on the carrier’s tracking information.

How to Submit a Claim

1. Email:
Customers who purchase insurance will receive an email from the insurance provider, including a claim link and detailed terms and conditions.

2. Order Details Page:
For orders with the transportation guarantee, a claim link will appear on the order details page, redirecting to the Seel Claim Center.

3. Seel Claim Center Website:
Visit the claim center to submit and manage your claim directly.

Payment Methods

We accept PayPal, Credit cards, ApplePay, GooglePay and Klarna for trade assurance orders, including American Express, Visa, MasterCard, Maestro, Diners Club, Discover, and JCB.

Policy Ownership & Responsibility

This policy is issued and maintained by Smart Head Ltd. Smart Head Ltd. is the responsible entity for the administration and enforcement of this policy and, where applicable, acts as the data controller for the purposes of applicable data protection laws.