FAQ

• Custom Embroidery: Perfect for detailed logos, mascots, and text.
• Custom Print: Ideal for vibrant designs, large graphics, or specific event branding.
• Custom Patches: A popular option for a classic, textured look, including woven, embroidered, or PVC patches.

NO MOQ for blank and custom hats.

You can easily design your artwork via our website'scustom toolor by emailing our design team directly. We prefer vector files (AI, EPS, SVG, PDF) for the best quality, but we can also work with high-resolution JPG or PNG files. Our team can assist with minor adjustments if needed.

Yes, we can provide blank samples for review (you can buy blank hats on our website or use points to redeem selected hats) or a pre-production sample of your custom design (fees may apply, which are often credited towards your bulk order). Please reach out to discuss sample options.

Pricing depends on several factors:

• Hat Style & Quantity: Larger quantities generally result in lower per-unit costs.
• Customization Method: Embroidery, print, or patches each have different cost structures.
• Design Complexity: The number of stitches for embroidery, colors for print, or intricacy of patches. We offer competitive wholesale pricing and bulk discounts. Request a custom quote for an accurate estimate.

Yes, there are typically one-time setup fees for digitizing embroidery designs or creating screens for printing. These fees cover the preparation of your artwork for our machinery.However, we offer FREE setup fees for all custom orders over 12 pieces!Repeat orders with the same design usually do not incur new setup fees.

Yes, we offer attractive bulk discounts! Discounts begin for orders over12 pieces, with further price breaks available at higher quantities. The more you order, the more you save. Please contact our sales team for a detailed quote tailored to your quantity needs.

While we require ready artwork for production, our team can provide basic design assistance, such as converting file types or minor text adjustments. For complex design creation, we recommend working with a professional graphic designer.

If you have collected 500 points or more, you can redeem them for free product samples during checkout. Simply select the sample option or leave a note in your order.

Yes. Points can be redeemed alongside eligible discounts or seasonal promotions unless stated otherwise. All active offers will be reflected in your cart.

Our standard turnaround time for custom orders is typically[e.g., 2-3 weeks]after final artwork approval and payment. Blank wholesale orders ship faster, usually within[e.g., 5-9 business days]. We recommend placing your back-to-school orders as early as possible to ensure timely delivery before the school year begins.

• Embroidery Customization: Approximately 14 business days after design approval.
• Patch Customization: Approximately 20 business days after design approval.
• Rush Orders: Available upon request. Some rush jobs may be completed within 3–5 days depending on order quantity and design.

We use reliable shipping methods such as:

• Express (DHL): Fast delivery in 3–5 business days.
• Standard Air Shipping: 10–15 business days.

Shipping fees are calculated based on your order volume and destination. You can get a real-time estimate by entering your country, state, and postal code at the cart page before checkout.

Due to the custom nature of our products, returns or exchanges are generally not accepted unless there is a manufacturing defect or an error on our part. We strive for 100% satisfaction and encourage careful review of proofs and samples before final production. Please report any issues within[e.g., 7 days]of receiving your order.