Política de envío

1. Service Areas & Regional Portals

We currently provide shipping services to the United States, Canada, Australia, and South Korea. * Exclusions: We do not deliver to APO/FPO/DPO addresses, including Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

Regional Sites: For localized service, please use our dedicated portals:

United Kingdom: foremosthat.uk

European Union: foremosthat.eu

All Other Regions: Please contact support@foremosthat.com for assistance.

2. Shipping Origins

To provide the most efficient service and access to our full inventory, we utilize multiple fulfillment centers:

  • Blank Headwear: Orders for blank items are typically dispatched from our US Warehouse. However, depending on inventory levels and destination, some orders may be shipped from our China Warehouse.
  • Customized Headwear: All custom orders are processed and shipped directly from our specialized manufacturing facilities in China.
  • Pick-Up Availability: Only inventory physically located at our US Warehouse (City of Industry, CA) is eligible for local pick-up.
  • Stock-Out Notification: If an item selected for a US-based order or pick-up is out of stock at our California facility, we will notify you via email within one (1) business day to discuss alternative shipping origins or lead times.

3. Fulfillment & Turnaround Times

Turnaround time consists of Handle/Production Time plus Transit Time. All timelines for custom orders are calculated from the date of Sample Confirmation.

A. Blank Headwear

  • Order Handling: 2 business days.
  • Transit Time:
    • Standard (USPS): 5–10 business days.
    • Express (UPS/FEDEX): 3–7 business days.
    • Priority: UPS 2nd Day Air is available for selection.

B. Customized Headwear

  • Standard Embroidery: Approximately 10 business days for production following Sample Confirmation.
  • Custom Patches: Approximately 20 business days for production following Sample Confirmation.
  • Rush Production: Available for an additional fee, reducing production time to 3–10 business days (subject to order quantity and seasonal capacity).
  • Transit Time: 3–7 business days via Express carriers (UPS/FEDEX) following production.

4. Logistics Partners & Methods

We partner with USPS, UPS, and FEDEX to ensure professional B2B delivery.

Standard: USPS (5–10 business days).

Expedited: UPS/FEDEX (3–7 business days).

Premium: UPS 2nd Day Air.

5. Shipping Costs & Address Modifications

  • Cost Calculation: Shipping fees are weight-based and destination-dependent. The final rate is calculated at checkout after you provide your country, state, and zip code.
  • Address Changes: Address updates must be requested via support@foremosthat.com before dispatch. We cannot modify the delivery address once the hats have been shipped.

6.Local Pick-up Policy

For our customers located in or visiting California, we offer a local pick-up option at our facility.

1). Pick-Up Location & Hours

You are welcome to collect your order from our US Warehouse and Showroom:

  • Address: 19855 Quiroz Court, City of Industry, CA 91789
  • Hours: Monday – Friday | 9:00 AM – 4:00 PM (PST)

2). Required Documentation

To ensure the security of your order, you must present one of the following at the time of pick-up:

  • Order Confirmation: A digital or screenshot of your order confirmation page.
  • Official Invoice: The invoice sent to you via email (typically attached to your order confirmation email).
  • Note: Our staff reserves the right to verify photo identification to match the name on the order.

3). Inspection & Final Acceptance

  • On-Site Verification: Customers are required to inspect all items on-site at the time of pick-up to verify quantity, color, sizing, and quality.
  • Signature Requirement: A signature is required upon collection. By signing the pick-up receipt, you acknowledge that the order is complete and in satisfactory condition.

4). Return & Exchange Restriction

  • Final Sale: Once a pick-up order has been inspected, signed for, and removed from our premises, it is considered Final Sale.
  • No Returns or Exchanges: Because you have the opportunity to verify the product in person, pick-up orders are not eligible for returns, refunds, or exchanges once they leave the showroom.

7. Tracking

  • Update Time: Please allow 1 to 2 business days for tracking information to update in the system.
  • USPS Note: For USPS shipments, tracking may only update once the package reaches the destination sort center.
  • Order Processing: Orders containing multiple items or brands may be combined into a single shipment, which can occasionally require additional processing time.

8. Force Majeure & Delivery Disclaimers

Foremost Hat shall not be held liable for delivery delays caused by circumstances beyond our reasonable control (Force Majeure). These include, but are not limited to:

Natural Disasters: Hurricanes, blizzards/snowstorms, floods, or earthquakes.

Labor Disruptions: Postal or port strikes, and generalized carrier labor disputes.

External Factors: Global health emergencies, government-imposed restrictions, or significant holiday-related carrier backlogs.

In the event of such a delay, our team will work to provide updates. For inquiries regarding delayed shipments, please contact support@foremosthat.com.

9. Inventory

At Foremost Hat, we strive to maintain accurate real-time inventory levels on our website. However, due to high wholesale demand and simultaneous transactions, certain products may occasionally become unavailable or go out of stock after an order is placed.

Stock Discrepancies: While we make every effort to ensure stock accuracy, all orders are subject to availability. We reserve the right to limit quantities or cancel orders for items that have become unavailable.

Notification Policy: If any part of your order is out of stock or requires a longer lead time, we will notify you via email within two (2) business days.

Customer Responsibility: We strongly advise customers to check their email (including spam folders) regularly after placing an order. Timely responses to stock-out notifications allow us to process your order faster by offering:

An estimated restock date.

A comparable alternative product (color/style).

A refund for the unavailable items.

Delayed Response: If we do not receive a response regarding a stock-out notification within three (3) business days, we reserve the right to ship the available portion of your order and refund the out-of-stock items, or cancel the order entirely to prevent further delays.

 

10. Lost or Damaged

We highly recommend Seel Worry-Free Purchase for instant peace of mind and faster payouts. This service ensures that your investment is protected from the moment it leaves our warehouse until it reaches your door.

1. If you purchased Seel Worry-Free Purchase:

Your order is fully protected against loss, damage, and theft.

2. If you DID NOT purchase Seel:

  • Lost Shipments: If your package is missing, please contact the official carrier (USPS, UPS, or FedEx) to file a missing package claim. While the carrier is responsible for transit, we will provide all necessary documentation and assist you in the resolution process.
  • Damaged Shipments: If your hats arrive damaged, please contact our support team within 7 days with clear photos of the damaged items and the shipping box. We will review the evidence and arrange for a replacement/reshipment of the damaged goods.

Policy Ownership & Responsibility

This policy is issued and maintained by Smart Head Ltd. Smart Head Ltd. is the responsible entity for the administration and enforcement of this policy and, where applicable, acts as the data controller for the purposes of applicable data protection laws.