If your hat is missing or have quality problem, we offer a replacement service, provided the following conditions are met:
Eligibility for Replacement or Refund
- The item must be unused and in its original condition as received to qualify for a return.
- Returns will only be accepted with a valid order number.
- Refunds must be linked to an associated order number.
- Claims for shortages or damages must be made within 3 days of receipt. Ensure you check all blank product shipments for accuracy before decorating the items.
If you do not receive the goods or have concerns about the product, you must submit a request within 20 days of shipment. Returns for orders older than 20 days will not be accepted.
Non-Refundable Situations
Refunds are not available for the following cases:
- Non-product quality issues, such as color discrepancies due to screen displays.
- Decorated, washed, or worn items.
- Items returned without original packaging, tags, or stickers. For quality inspection, you may open one cap.
- Sale items and final sale items.
- Sample orders (any order of fewer than 5 pieces).
- Orders not delivered due to third-party service issues, such as wrong address, unless the Guaranteed Delivery Service was purchased.
Return Fees
- Consumer Responsibility: If the return is due to personal reasons (e.g., changing the product or color or subjective preferences), the consumer is responsible for the shipping fees, which vary depending on the courier.
- Company Responsibility: If the return is due to damage caused by us, the consumer will not bear the shipping fees.
Return Process
- If you believe you received a defective product, email customer@4mostcaps.com with "Claim" and your order number in the subject line. Provide a brief description of the defect and include pictures of the product.
- Attach proof of purchase, such as a receipt or order confirmation.
- Wait for confirmation before sending the product back. All returned items must include their original packaging, tags, and stickers, and be in new condition.
- Approved refunds or replacements will be processed within 2–3 working days, and you will receive a notification via email.
Return Addresses:
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For US Warehouse products:
Golden Yard Inc
23285 Eichler Street #C, Hayward, CA 94545, USA
Phone: 669-281-6908 | Contact: Zhuzhu/NTFM
Email: shenliang@goldenyardinc.com
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For Overseas products:
#11 GuoQiang Road, QinZao Street, Nantong City, Jiangsu Province, China, 226011
Order Cancellation or Editing
To cancel or edit an order, contact customer@4mostcaps.com.
- You can cancel or edit the order without fees before the product ships.
- Once shipped, cancellations or changes (e.g., to the product or color) are not allowed.
Refund Process
- After receiving and inspecting the returned item, we will notify you by email regarding the approval or denial of your refund.
- Approved refunds will be processed and automatically applied to your original payment method within 7 days. If the refund does not appear, contact your bank or our support team for assistance.
Guaranteed Delivery Service Policy
For customers who have purchased the Guaranteed Delivery Service (applicable only to the United States and Canada), claims for delayed, damaged, or lost goods must follow the steps outlined below.
Claim Rules
1. Package Delay:
- For U.S. warehouse shipments: Submit a claim 10 days after the order is shipped.
- For international shipments: Submit a claim 30 days after the order is shipped, but no later than 90 days after the purchase date.
2. Package Loss:
- Submit a claim no later than 90 days after the purchase date.
- For porch loss (where the carrier shows the package as delivered but you did not receive it), submit a claim within 7 days of the carrier’s confirmation of delivery.
3. Package Damage:
- Submit a claim within 7 days of the carrier’s confirmation of delivery.
Required Claim Information
1. Goods Damage:
Prepare and submit:
- Photos of the outer packaging.
- Photos of the inner packaging.
- Photos showing the damaged parts of the product.
2. Goods Loss:
- If the carrier confirms the package is lost: No additional proof is required; you can file a claim directly.
- If the carrier shows the package as delivered (porch loss): Provide one of the following:
- Police report.
- On-site video evidence.
- Proof of loss issued by the carrier.
- Documentation from other qualified personnel.
For orders below a certain value threshold (historically determined by the platform), Seel Worry-Free Compensation applies. In such cases, customers are not required to submit proof for porch loss claims.
3. Product Delay:
No supporting documents are required; Seel will determine eligibility for compensation automatically based on the carrier’s tracking information.
How to Submit a Claim
1. Email:
Customers who purchase insurance will receive an email from the insurance provider, including a claim link and detailed terms and conditions.
2. Order Details Page:
For orders with the transportation guarantee, a claim link will appear on the order details page, redirecting to the Seel Claim Center.
3. Seel Claim Center Website:
Visit the claim center to submit and manage your claim directly.
Payment Methods
- PayPal: Supports multiple currencies with immediate payment.
- Venmo: Supports USD with immediate payment.
- Direct Deposit (ACH): Available for U.S. bank accounts in USD, typically processed within 1–3 business days.
- Tremendous: Compensation issued as a virtual Visa credit card.
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